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Latest News

10th February
Job Opportunity

22nd December
Christmas closure

Fraud scam warning

Food banks

3 December 2014
Parcel delivery scam

3 December 2014
12 days of Christmas

3 November 2014
National Consumer week

16 September 2014
Phones 4U shops close down

12 September 2014
Newcastle East Food Bank appeal

12 September 2014
Are you a victim of domestic violence

29 August 2014
Housing cost “cliff edge” with 3 in 5 worried about household bills

20 August 2014
Domestic abuse of any kind must not stay 'hidden behind closed doors'

23 June 2014
Innocent drivers at risk of losing cars to logbook lenders

24 June 2014
Stop Loan Sharks Challenge

4 June 2014
Cllr Nick Forbes thanks volunteers

2nd June 2014
People in Newcastle are getting the chance to get a better energy deal.

30 May 2014
Citizens Advice records 14 per cent increase in debt problems caused by HMRC overpayments

2nd June 2014
Four in five say volunteering boosts health

20 May 2014
Make ESA Fit for work

20 May 2014
Spot Scams Stop Scams

16 May 2014
Citizens Advice welcomes compensation for customers who fell victim to E.ON "abuse of power"

Half of GP surgeries providing patients with medical evidence for ESA appeal charge a fee

Workers hit hard by gap between wages and rising prices

New Phishing Scam

Scams Awareness Month

6 February 2014
Newcastle CAB statement on Healthwatch


Do you know someone who’s taken out a payday loan? Send them our loan checker to make sure they’re protected

Newcastle CAB continues the campaign to help people with payday loan problems. See our Payday loan toolkit

Citizens Advice reports “alarming” rise in demand for charity foodbanks

Payday loans: Know your rights


Clampdown on councils using heavy-handed bailiffs

Press Release - Newcastle CAB Scoops National Award

Northern Money can help you find details of your local credit union

6 July 2011
Free tax code calculator



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This week is National Consumer Week.  Newcastle CAB is working closely with staff from the City Council’s Trading Standards team to

stop rogue traders and doorstep crime.


Come and see our advice stall at the Grainger Market in the City Centre  10.00am – 4.00pm Monday – Wednesday this week.



“Someone has been going from door-to-door on my street and I’m concerned they might not be a legitimate trader.  What should I do?”


·       As a general rule it is worth trusting your instincts – if an offer sounds too good to be true, it probably is.


·       Scammers often use cold calling and doorstep sales to target victims, so before agreeing to anything or signing anything first tell someone you trust about the offer. Having this conversation with a family member, friend, or a good neighbour could stop you from losing money.


·       If a trader is offering you a deal take a moment to check out their details. Ask the trader if they belong to a professional organisation, such as TrustMark, and if they say they do, then phone the organisation or look on their website to check this is true.


·       Don’t agree to a deal on the spot if you have any doubt. Legitimate traders should be happy for you to take their details and say you need more time to make a decision. Avoid handing over money before a job is started. A reliable trader won’t ask you to do this as they should have the money to cover materials until they are paid.


·       If you are concerned about an offer, think you may have been caught out by a rogue trader, or are concerned for a neighbour, you should call the Citizens Advice Consumer Service on our helpline on 03454 04 05 06.


·       If you've fallen for a scam, report it to the Police orto Action Fraud:  0300 123 2040


For the most up-to-date advice, please visit


Or ring  AdviceLine:   0344 245 1288






For More Information, contact  Shona Alexander, Chief Executive, Newcastle CAB,  35 Nelson Street, Newcastle upon Tyne NE1  5AN


Tel:  0191  229  2750  ext 238



Registered Charity No.  1135396







Money Advice Service Childrens Society Newcastle City Council Northumberland NHS The Trusthouse Charitable Foundation Lottery Funded Northern Rock Foundation BIS